Refund policy

Also, check FAQs and Shipping Policy for more information.

Eligible Items for Exchanges & Returns

Merchandise must be purchased directly from JohnnyB Jewelry, www.johnnybjewelry.com, or www.johnnybjewelry.ca.

Eligible merchandise can be exchanged or returned within 14 days of the delivery of your package. Items must be in the exact condition of purchase, meaning they must not be worn, washed, damaged, or used, and must have all original tags attached, along with receipts/documents, in order to be in a returnable condition.

For an item(s) that is/are damaged due to a manufacturing defect, we will repair or exchange the item(s), or if the same product is not available for exchange or repair, a credit will be issued to your online account or on an eGift Card.

Non-Eligible Items for Exchanges & Returns

Sale items, custom items, personalized and engraved items are non-exchangeable/non-refundable. 

Please note that we do not accept returns on earrings (necklace/earrings sets sold together), and wedding accessories, due to hygiene.

We cannot offer an exchange or return for any items that have been worn, damaged, washed, used, and/or missing any original tags or documents. If there are any signs of any of the above conditions, we will not be able to promise exchanges or accept returns.

All sales items are final sale, in which case they are not eligible for a refund, exchanges, or store credit, or order cancellation on sale merchandise.

All gift certificates and eGift Cards are non-refundable.

If your purchases were made at one of our JohnnyB Jewelry Authorized Retailer Partners, you will need to exchange and/or return your item(s) at the point of purchase.

Promotional merchandise is non-refundable and non-returnable.

At this time, we do not offer any gift exchanges or returns.

Shipping and duty taxes are non-refundable.

Processing of Exchanges & Returns

We recommend you send the return item(s) back to our warehouse using tracking to ensure no loss in transit. We are not responsible for your shipping fees or loss in transit of returns. 

Please obtain a tracking number for your records. Once your return is received and has been inspected, please expect to receive an email notification confirming our receipt of your returned item(s).  You will also receive notification of the acceptance or rejection of your refund(s)/exchange(s). 

If your request of refund(s)/exchange(s) meets approval, it is will be processed.  You will automatically receive a credit applied to your credit card or your original payment method within 10 business days.

Exchanges

At this time, we can only process exchanges for the same item(s) within 14 days of item(s) being received.

Once we receive your item(s), we will send you an email to notify you that we have received it/them.

Please allow up to 10 business days from the date we received your return to process your exchanges.

Refunds

Once we receive your returned item(s), we will send you an email to notify you of its/their arrival.

Once we have inspected the returned item(s), we will send you an email to notify you of the approval or rejection of a refund.

All refunds will be less shipping fees. (Exceptions may apply.)

If the product(s) come(s) with a promotional item(s), you must return both the product(s) and the promotion item(s). Otherwise, the value of the promotional item(s) will be deducted when issuing your refund.

If you are approved for your refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your credit card company may take 4 – 7 business days to credit your account or show it on your credit card statement.

Please allow up to 10 business days from the date we received your returned item(s) to process your refund.

International (Outside Canada & USA) Exchanges & Returns

Please review our Refund Policy above. In all cases, products must be returned in new and original condition.

Due to Border Custom Services, please allow an additional 10 to 15 business days for processing.

Processes for Exchanges & Returns

Contact our customer services via email at hello@johnnybjewelry.com

Note: please package your item(s) securely in a sturdy box. We strongly recommend that when you are shipping your package(s), you consider using a trackable shipping service and/or purchasing shipping insurance. All shipping and insurance are the responsibility of the individual.

 

If you have a tracking number, please email us the tracking number along with your order number via hello@johnnybjewelry.com.